How It All Began
In 2012 when I became CEO of AdvancePro, I was faced with a need to scale the customer technical support. One of my employees at the time came to me with the idea to hire his friend who was in the same Karate club from his hometown. “Mr. Ellis, trust me – he’s a smart educated guy and he will learn quick.” It started with one outsourced technical support desk overseas in the Philippines and since then have grown our office to over 50 technical, customer and administrative support people in our own office for our Inventory Management Software company www.advanceprotech.com
We started to outsource our reservation desk overseas very shortly after we launched our vacation real estate company www.stayatbluemountain.com. We have been very successful at growing our own businesses with dedicated, hard-working resources at a fraction of the cost of what it would have cost us domestically.
We started getting asked by friends and business owners within our network to host desks in our offices for them. Why not? They can see the incredible savings and effectiveness of our team. They wanted to take advantage of what we figured out. We soon outgrew our offices and moved to a state of the art facility with high-speed fibre optic internet access. And that is when we decided to share what we have learned with you.
With the money we save in our own companies we have managed to invest and grow faster. But its not only about saving money – we found out that it’s about increasing sales and customer satisfaction which equals greater profits. With more qualified and educated people handling our customer service stations we were able to increase customer support, sales, and guest services to 24/7. No hold times. Every person gets great attention We started selling more software and booking more vacation rental properties. And on top of that our customer loyalty increased because simply, customers were having better experiences with us.
Now that remote work is here to stay, access to a global workforce opens up all sort of new opportunities for small business owners that wasn’t possible before. We are excited to help our clients achieve the same level of success we’ve achieved with our own companies.
Talk to us about your business and we will show you how outsourcing that makes complete sense is done.
Join the journey!
Israel Ellis & Jason Rubinoff