Case Studies
What our Clients say about HireAway
"HireAway’s commitment to its people, creating personalized solutions, and driving growth via innovation and entrepreneurialism stands out from the competition in the customer contact industry. It’s refreshing to learn more about companies that recognize the value of their people and are actively looking for ways to make smart, fiscally responsible investments to support them."
- Brent, Intelliante "We had never considered outsourcing before HireAway. We’re so glad we took that step! Skyla and her team of technical support agents now works seamlessly with our local team. The quality of the technical support agents and the process she implemented has made our company more efficient, and allowed us to provide more technical support to our customers. Highly recommend!"
- Booki, I-NetworksLearn about how our clients have successfully grown their business using HireAway.
Case Study :
Luxury Goods Retailer
A prominent high-end fashion goods company was facing the challenge of effectively managing the surge in sales as their business expanded.
Seeking a solution to free up their management team’s time for strategic growth initiatives, they partnered with HireAway. Initially employing 2 Customer Service Agents, the collaboration aimed to enhance customer experiences while allowing the internal team to focus on business development. With the assistance of HireAway’s dedicated team, the company has now seamlessly expanded its customer service team to a total of 31 agents.
By entrusting their customer interactions to HireAway, the management team can now concentrate on strategic planning and expanding their product line. Customers benefit from a smooth and pleasant service experience, enhancing their loyalty to the brand.
Our business has grown exponentially thanks to HireAway. Chris and his team are truly business partners. The quality of customer service agents he found for us and the process he’s implemented has freed up time for our local team to focus on growing our business. Outsourcing through HireAway is one of the best decisions we’ve ever made!
Case Study :
Telecommunications
A forward-looking telecommunications company sought to address its growing customer service demands. They needed to quickly onboard a team.
HireAway helped them establish a team of Level 1 Technical Support Agents, bolstered by a dedicated Technical Support Supervisor. This partnership enabled the management to focus on the operational aspects of the business while ensuring customers received efficient technical assistance.
Starting with a Technical Support Supervisor and a full customer service team, the collaboration allowed the company to maintain its service quality. The management is planning to further expand the team, confident in HireAway’s support.
By outsourcing technical support to HireAway, the telecommunications company effectively balances their internal resources and customer needs.
We had never considered outsourcing before HireAway. We’re so glad we took that step! Skyla and her team of technical support agents now works seamlessly with our local team. The quality of the technical support agents and the process she implemented has made our company more efficient, and allowed us to provide more technical support to our customers. Highly recommend!
Case Study :
Apparel & Fashion Lifestyle Brand
A burgeoning lifestyle brand, known for its stylish and comfortable clothing, sought assistance from HireAway as they faced increasing call volumes and operational complexities.
HireAway partnered with this company by recruiting 5 staff members initially: 4 in customer service and 1 in accounting. This allowed the brand to ensure smooth backend operations and enhance customer interactions.
The customer service agents provide valuable support by guiding customers through buying decisions, addressing concerns, processing orders, and managing returns. Meanwhile, the accountant handles crucial financial tasks, including transaction management, financial statements, and reconciliation. With HireAway’s support, the brand is set to expand further by onboarding 3 additional agents to manage data entry and accounting tasks.
This collaboration underscores HireAway’s ability to provide comprehensive solutions that cater to different aspects of business operations, helping brands like this lifestyle company achieve their growth goals effectively.
As a startup, we were struggling to get everything done with our small team. Through our partnership with HireAway, we discovered a better way of operating our business. The quality of customer service agents they brought to us was fantastic and helped us deliver an outstanding experience to our customers. When we needed help with our accounting, HireAway came through with an amazing resource (name of person) to help us manage that side of our business. Outsourcing with HireAway has been a great way to grow our team. We are so glad they are our partners.
"Our business has grown exponentially thanks to HireAway. Chris and his team are truly business partners. The quality of customer service agents he found for us and the process he’s implemented has freed up time for our local team to focus on growing our business. Outsourcing through HireAway is one of the best decisions we’ve ever made!"
- Tom, GB