Frequently Asked Questions

No! That is the advantage of HireAway.  You can onboard as few or as many employees as you require.  It’s easy to add or subtract as necessary.  You can also join our shared resources program which provides part time or pooled support services.

Each employee will receive a fully furnished desk equipped with a chair, a computer, peripherals, high speed internet, and total employee management including payroll, taxes, benefits etc.  There are no hidden fees.  We are completely transparent and accountable to you.  This is your employee in every way; we just remove all of the risks and headaches.

This question is often asked by individuals who are new to the industry. BPO stands for Business Process Outsourcing, which involves contracting specific business functions or processes to a third-party service provider. These functions can include customer service, technical support, data entry, finance and accounting, human resources, and more.

The Philippines is a popular outsourcing destination due to its skilled workforce, relatively low labor costs, and proficiency in English. Many businesses choose the Philippines for its large pool of educated and English-speaking professionals who can provide high-quality services at a competitive price.

Businesses often inquire about the range of services that can be outsourced. The BPO industry covers a wide array of services, including customer support (voice and non-voice), IT services, finance and accounting, human resources, data entry, content moderation, and more. The services you choose to outsource depend on your business needs and objectives.

This question revolves around the potential advantages of outsourcing. Outsourcing can provide cost savings, access to specialized skills and technologies, scalability, improved focus on core business functions, and the ability to tap into a global talent pool. It can also allow businesses to quickly adapt to market changes and reduce operational complexities.

Choosing the right outsourcing partner is crucial for success. Business owners often ask about factors to consider, such as the provider’s industry experience, reputation, quality of service, technological capabilities, security measures, scalability, and cultural fit. After being audited by a industry professional body we can assure we have all of the above in place.

 HireAway stands out in the BPO industry for its unique combination of industry experience, innovative technology solutions, and commitment to client success.  Our founders are small business owners themselves and have over 30 years of experience growing their own teams, and now do the same for our clients.  Our specialized approach to understanding each client’s unique needs allows us to tailor solutions that drive efficiency and growth.

At HireAway, quality is our top priority. We implement rigorous quality control measures, including regular training, performance monitoring, and feedback loops. Our comprehensive quality assurance processes ensure that every interaction and service delivered meets or exceeds industry standards.

HireAway has a proven track record of success across various industries, including e-commerce, tech support, property management/vacation rental, inventory management, healthcare, finance, and more. Our adaptable solutions and domain expertise enable us to deliver outstanding results regardless of the industry, giving our clients a competitive edge.

Data security is paramount at HireAway. We employ robust cybersecurity protocols, encryption, and compliance with industry regulations such as GDPR and HIPAA. Our commitment to safeguarding sensitive information sets us apart as a trustworthy partner in protecting your data and your clients’ information.

HireAway values its workforce and invests in employee development and well-being. Our comprehensive training programs, career growth opportunities, and employee recognition initiatives contribute to a motivated and loyal team that’s dedicated to delivering exceptional results. Due to our emphasis on these modalities at HireAway we are proud that we have a 90% employee retention rate which is uncommon in the industry. 

We understand that due to the cyclical nature of some businesses, your human resource need may change over time.  That’s why at HireAway, our client contracts are month to month, with no long term commitment required.  This short term agreement allows you to only pay for resources when you have a need.  We also offer fractional service packages for businesses who don’t need a full time dedicated person or role.  Contact us today and we’ll provide the best solution for your HR needs.

Our dedicated transition team works closely with clients to understand their existing processes, technology infrastructure, and specific requirements. Through careful planning, documentation, and training, we ensure a seamless onboarding experience with minimal disruption.

Consistency is a hallmark of HireAway’s service delivery. We implement quality monitoring mechanisms, conduct regular performance audits, and provide ongoing training to our agents to maintain high-quality standards across all processes.

During peak periods, HireAway employs flexible staffing models to handle increased call volumes efficiently. We scale up resources as needed and ensure that our agents are well-trained and equipped to manage higher demands without compromising service quality.

We have a dedicated compliance team that stays up-to-date with industry regulations and standards. Our processes are designed to align with relevant laws, such as GDPR or HIPAA, and we conduct regular audits to ensure ongoing compliance.

Effective communication is key to successful outsourcing. HireAway maintains regular communication channels, conducts regular performance reviews, and utilizes collaborative platforms to ensure seamless interaction and alignment between our teams and your internal teams. Internally we have a live database that any requests can be added to at any time. This database is reviewed on a weekly basis and is actioned in our monthly town hall meetings to ensure the workforce is being listened to. We also foster a environment where the client sees the employees as their own and they are included in all onshore activities and meetings as much as possible from a virtual position. 

Contact us today!