Meet
Toffel Troy
Your Next Top Talent
Six years of BPO experience in customer service across e-commerce, finance, and healthcare. Skilled in handling inquiries, providing support, and using tools like Salesforce, Canva, Zendesk, MS Office, and Google Workspace. Quick to adapt to new CRM platforms, with strong technical and customer interaction skills.
Education
- St. John’s Institute 1997-2003
- St. John’s Institute UNO-R de Talisay 2003-2008
- Tertiary University of Saint La Salle (Bachelor of Science in Computer Science (Major in Game Development) 2009-2014
Years of Experience
6 years of experience
Expertise
- Customer Service & Support (6+ years experience)
- CRM & Ticketing Systems (Salesforce, Zendesk)
- Email & Chat Support (Best Buy, Canva)
- Technical Proficiency (MS Office, Google Workspace, Canva)
- Industry Experience (E-commerce, Finance, Healthcare)
- Back Office & Administrative Support
- Problem-Solving & Troubleshooting
- Strong Communication & Interpersonal Skills
- Freelancing & Remote Work Experience
- Team Collaboration & Adaptability
Professional Experience
- Customer Service Representative Transcom WorldWide - West IP Tech October 2012 – May 2013
- Customer Service Representative Transcom WorldWide - Best Buy Email October 2014 – January 2015
- Customer Service Representative Teletech - Mobile Assurance July 2016 – December 2016
- Customer Service Representative Ubiquity Global Services - Menulog December 2016 – July 2017
- Customer Service Representative Ubiquity Global Services - Netspend October 2017 – February 2018
- Freelancer Remotask ( Lidar ) March 2018 – February 2021
- Customer Service Representative Focus Direct Inc.- Choice Home Warranty February 2021 – December 2021